5-STAR CUSTOMER SERVICE

HLI’s customer service model incorporates a unique set of tools and technologies that include:

• A commitment to earning your trust through transparency and open communication
• A dedicated representative for each customer + 24 / 7 support and visibility
• An in-depth understanding of the legal and regulatory contractual obligations our government customers must meet (e.g., GSA, DLA, DoD)
• Customer access to HLI online systems for tracking and updates
• A driver compliance database to guarantee qualified, vetted trucks and drivers